1. What sizes do you offer?
We offer a wide range of sizes to accommodate different body types. Please refer to our size chart for specific measurements.
2. How do I care for my product?
We recommend following the care instructions on the label. Most of our products are machine washable; however, some may require special care.
3. What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
4. How long does shipping take?
Shipping times vary based on your location. Generally, orders are processed within 1-3 business days, and delivery takes an additional 3-7 business days.
5. Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor its progress.
6. Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times may vary depending on the destination.
7. How can I contact customer service?
You can reach our customer service team through the contact form on our website, via email at support@ooodie.com, or by calling our customer service line during business hours.
8. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt, and we will assist you with a replacement or refund.
9. Are your products ethically made?
We are committed to ethical manufacturing practices and source our materials from responsible suppliers.
10. All returning customers can enjoy an automatic 15% discount using the code OOODIE15 at checkout.